Common questions, answered

We don't offer free trial units, but we're happy to walk you through the machine and the operator dashboard in a live online demo, or arrange for you to see a working unit at one of our existing locations. Contact us at info@uopenbox.com to book a time.

It applies to both. The monthly software/platform fee ($50 CAD per machine) covers the operator dashboard, remote monitoring, AI vision updates, built-in 4G data, and ongoing support — everything the machine needs to run day to day — whether you own the machine or lease it.

Sourcing is handled by you. Most operators stock their machine from Costco, Amazon Business, or a local wholesaler, and you keep full control of what you sell and at what price. During onboarding we'll share what sells well in similar locations so your first order is an informed one.

Only a few things, and none of them are hidden. If you lease, delivery is billed separately (we'll recommend a partner carrier and give you an estimate before shipping); if you buy outright, delivery is included. If you lease, a deposit equal to six months of lease payments is collected at signing — it isn't an extra cost, it prepays months 31–36 of your term, so after your 30th monthly payment there's nothing more to pay. The machine only needs a standard 120V outlet — if your location doesn't have one where you want the machine, any electrician work is your responsibility. 4G data is already included in the software fee.

There's no volume discount on the machines themselves. However, if several machines ship together, the freight savings are passed on to you as a discount on your order.

We don't run credit checks for a purchase or a lease, and we don't offer third-party financing — if you'd rather not pay upfront, our leasing program is the monthly-payment option. What we do need is the address where the machine will be placed; if you later want to move it to a different location, please let us know first so we can approve the new site.

Sales are paid out by direct deposit to your business bank account on a monthly schedule at no extra cost. If you prefer weekly or daily payouts, we can set that up for a $1 account-processing fee per payout, deducted from the payout amount.

It's deducted automatically. Each payout you receive is net of the $0.10 + 4% per-transaction fee — there's no separate invoice to pay or reconcile.

Yes. If you already have a merchant account you'd like to keep using, contact us before your order and we'll walk you through the setup.

The software fee can't be paused, because the platform, 4G connection, and remote monitoring keep running whether or not the machine is stocked. The same applies to lease payments, which continue as normal during a seasonal closure. Many seasonal operators simply relocate the machine indoors for the off-season — just let us know the new address first.

As a rule of thumb, a location with at least 50 people passing by each day is the minimum we'd recommend. For a more precise picture, use the payback calculator on our Shop page — you can enter your own foot traffic, conversion rate, average ticket, and margin and see the projected payback period for buying, or the monthly net profit for leasing.

Both are included. Your monthly lease payment plus the software/platform fee covers hardware support, dashboard access, remote monitoring, and 4G connectivity — there's nothing extra to add.

The lease payment is a fixed monthly amount and doesn't change with your sales volume. That works in your favour during busy periods — everything you sell above your fixed costs is yours.

Yes. In both countries the deposit equals six months of lease payments (hardware rental plus the software fee), and in both countries it works the same way: it prepays the final six months of your 36-month term (months 31–36), so once you've made 30 monthly payments there's nothing further to pay. Because pricing is set separately in each currency, the amounts differ: CAD $1,500 for an S400 in Canada and USD $1,140 in the US.

Before your term ends we'll reach out to go over your options. You can buy the machine outright and keep it, or return it to us. Ownership doesn't transfer automatically — it stays with UOpenBox until you choose to buy out.

No — a lease is tied to the specific machine, so the remaining term can't be transferred to a different model. If you'd like to add an S600 to your location later, it would be a separate order.

Yes, with our written consent. Contact us before the sale closes and we'll transfer the lease agreement to the new owner so the machine can keep running without interruption.

No credit check and no personal guarantee. To qualify we simply need the address where the machine will be placed, and the machine must stay at that location unless we've approved a move.

The lease covers faults that occur under normal use. Damage from external causes — power surges, vandalism, accidents, water, or misuse — isn't covered, and repairs in those cases are the operator's responsibility. We recommend a surge protector and, for public locations, checking that your business insurance covers the equipment.

No. The machine is built for continuous commercial use, and a 24-hour location is considered normal use under the lease — heavy traffic doesn't change your responsibility or your coverage.

Yes — many operators decide partway through that they'd rather own the machine. Contact us and we'll confirm the buyout terms for your specific lease.

The S600 is the larger of the two: 19.4 cu ft of capacity and roughly 384 items across 6 shelves, compared with 14.5 cu ft on the S400. It also adds a heated anti-fog glass door and a dual-mode cabinet that can run refrigerated or at ambient temperature. Both models share the same AI vision checkout, WiFi + 4G connectivity, payment options, dashboard, and software fee. Full spec tables for both are on our Shop page.

No — the AI recognition speed and accuracy are identical across all our models. The reason to choose the S600 is capacity: more items on the shelf between restocks, not a faster checkout.

No payment is needed. Joining the waitlist is free and doesn't commit you to anything.

No. The $0.10 + 4% transaction fee and the six-month lease deposit formula are the same for every model. Because the S600's monthly lease payment is higher, the deposit amount itself will be higher, but it's calculated the same way.

There's no loyalty discount, but existing customers on the waitlist will be among the first we notify when S600 units arrive.

It depends less on the type of venue and more on how often you want to restock. A busy single gym or office with limited restocking staff often benefits from the extra capacity just as much as a mall location does. If you restock frequently anyway, the S400 is usually the more economical choice.

No. The heated door is an anti-fog feature that keeps the glass clear so customers can always see the products. The S600 can run refrigerated or at ambient temperature (with the compressor off) — so it suits cold drinks and snacks as well as shelf-stable goods — but neither model heats food or beverages.

We expect the S600 to be available around the end of 2026. Waitlist members are notified in the order they signed up.

No. Like the S400, the S600 plugs into a standard 120V outlet. No special wiring is needed.

It works independently over 4G — data is included in your software fee, so no WiFi is required. In a few locations (basements, interior rooms in large buildings) the cellular signal can be weak; if that happens we have two fixes: an antenna extension, or connecting the machine to your WiFi network.

Yes. The waitlist doesn't ask you to choose — you'll decide between buying and leasing when your unit is ready.

There's very little to set up — the machine is plug-and-play. Once it's in position and plugged into a standard outlet, we schedule a remote training session with you and your staff that covers the operator dashboard, adding products to the shelves, pricing, and day-to-day operation. You'll also receive our training manual, and our team is available for support for the life of the machine.

There is no installation fee — no installer is needed. You plug the machine in, and we handle the software setup and training remotely at no charge.

If you buy the machine outright, delivery is included in the price. If you lease, shipping is billed separately — we'll recommend a partner carrier and give you the estimated cost before anything ships.

No. The machine runs on a standard 120V outlet. We recommend a dedicated outlet within reach of where the machine will stand so you don't need an extension cord. If your preferred spot has no outlet, arranging one with an electrician is your responsibility.

We'll contact you within one business day of your order to confirm the delivery plan. Delivery typically takes about 10 business days from there, depending on stock and your address. Once the machine is plugged in and your products are loaded, you can be selling the same day.

The full dimensions and weight for each model are listed in the spec tables on our Shop page. For ventilation, leave at least 10 cm (4 in) of clearance behind the unit. Please also measure the path in — doorways, hallways, elevators and any stairs — as the machine is a full-size cooler.

We don't recommend outdoor placement. The machine is not waterproof, so it needs to be indoors or in a fully covered, semi-indoor space protected from rain and direct sun. A covered patio or breezeway can work if the unit is sheltered on all sides from the weather; an open patio cannot.

Yes. When we contact you to confirm your delivery plan, we'll go through your access route with you — doorways, hallways, elevators and stairs. Note that standard delivery is to the ground-floor entrance of your building; carrying the machine up stairs or to upper floors is not included, so let us know in advance if that's your situation.

Booking the loading dock or delivery window with your property management is on you, since they'll deal with you as the tenant. We'll give you the carrier details, the delivery date, and anything the building needs (dimensions, weight, pallet size) so that conversation is easy.

Inspect the machine when it arrives and photograph any damage before signing off with the carrier. Notify us within 48 hours with the photos and we'll arrange a repair or replacement at no cost to you.

Yes. Let us know when you order and we'll coordinate the deliveries. Shipping several machines together also reduces freight cost, and we pass that saving on to you.

Yes, subject to stock and your location. Tell us your target date when you order and we'll do our best to plan the delivery around it.

Prices are managed from your operator dashboard, where you can update products individually or several at once, and changes take effect on the machine right away. We walk you through this during onboarding, and the steps are in your training manual.

Promotions are set up in your operator dashboard — for example a temporary price on a product for a set date range. Our team can help you set up your first one, and you can ask us any time for ideas that have worked at similar locations.

New products are added through your operator dashboard: enter the product details and price, and the AI vision system learns to recognise it. New items are typically ready to sell within about two hours. Your training covers this step by step.

Just add it. You're not limited to a preset catalog — any packaged product can be registered, and our team will help if you need a hand with the first few.

Yes. The machine is a refrigerated smart cooler, so cold drinks, protein shakes, yogurt, fresh salads, sandwiches and other chilled items are all fair game alongside shelf-stable snacks. Refrigerated categories are typically the best sellers in gyms and offices.

Yes. You set every price and keep the revenue. Our only charge on sales is the per-transaction fee.

Yes. All of your machines appear in the same operator dashboard, so you can compare sales, stock levels and status across locations from your phone or computer.

Customer feedback and questions that reach us through the machine or our support channels are passed along to you, and your dashboard's sales data shows you what's selling and what isn't at each location. If you'd like a summary of feedback for a particular machine, just ask us.

Yes. You can apply your own vinyl wrap or decals, or we can arrange the branding for you. If you're leasing and later return the machine, it needs to come back in its original condition, so the branding would need to be removed.

Yes — as long as the product is packaged, you can register it and sell it. Many operators sell their own branded items right alongside national brands. Local food-safety rules for packaged foods still apply, just as they would for your counter.

Not at this time. Customers pay by tapping a credit or debit card or by mobile wallet (Apple Pay, Google Pay). Third-party membership apps, access fobs and gift cards aren't supported.

Misreads are rare — the recognition system is highly accurate — but when a customer reports one, our team helps process the refund. Who bears the cost is decided case by case depending on what caused the error, so you're not automatically out of pocket.

Not yet. Age verification is currently being integrated into the platform; once it's live and the necessary licences are in place for your location, age-restricted products will become an option. We'll announce it when it's ready.

Yes. The dashboard tracks stock levels and alerts you when products run low, and you'll also be notified of any abnormal status on the machine.

Yes. Let us know and we'll set up a restricted login for your staff that covers restocking and product management without access to your financial settings.

We start with remote diagnostics — most issues can be resolved remotely or by shipping you a replacement part. If hands-on work is needed, we arrange for a technician to come to you; the machine doesn't need to be shipped anywhere.

No. Operators in both countries get the same support team, response times and coverage.

The machine reports its status to us and to your dashboard around the clock. You're automatically notified of any abnormal condition — offline, power loss, temperature out of range, low stock — so you can act before it affects sales, often before anyone on-site notices.

Email info@uopenbox.com or call +1 (365) 996‑2226. For anything urgent, calling is fastest.

Yes. Contact us as your coverage approaches its end and we'll put together an extended service plan for your machine.

Yes. Any abnormal status, including loss of power or connectivity, triggers an automatic notification to you, and our team sees it as well.

The machine is monitored remotely 24/7, so a malfunction overnight is flagged automatically to you and to us. Many issues can be handled remotely; anything that needs hands-on attention is scheduled for the next business day.

We don't provide loaner machines, but repairs are prioritised to keep your downtime as short as possible, and most issues are resolved remotely or with a shipped part rather than a lengthy repair.

Yes. Every operator receives our training manual, and we run a remote training session at setup. If you bring on new staff later, we're happy to run a refresher — support is included for the life of the machine.

You, as the operator and account holder. Property management can always contact you, and you can reach us — this keeps instructions coming from the person who knows the account.

We respond within one business day, and most issues are resolved within 3–5 business days. Problems that can be fixed remotely are usually sorted the same day.